**ALL PRICES SHOWN ON WEB AND APP ARE SUBJECT TO VAT (20%) AIRPORT DROP OR COLLECTION FEE WILL BE APPLIED WHERE APPLICABLE**

**ALL PASSENGERS WILL RECEIVE BOOKING CONFIRMATIONS VIA SMS / TEXT MESSAGE. IF YOU WISH TO OPT OUT, PLEASE LET US KNOW VIA EMAIL TO info@londonairportdrive.com**

At all airports we include 45 minutes waiting time free after the flight has landed, and there after the charge will be £7.50 every 15 minutes

If a pick up from is within London (residential address or business address), we allow up to 10 minutes waiting time from the which passenger has made the booking for and there after £7.50 for every 15 minutes will apply.

This means our fares are based on direct trip with passenger being ready to travel at the time of booking and place as specified.

From London postcode cancellation not informed up to 4 hours prior to time of booking will incur 100% of the booking price.**

If we pick up from any UK address the driver will wait up to 30 minutes after the time booking was made for, if we were unable to contact passenger (ringing the door bell and calling the contact phone number), we will release the driver and the passenger will be responsible for full cost.

No reservation is considered accepted until confirmed by phone or email and passenger has been issued with the reference number

Web / App bookings will be reviewed and maybe rejected via email if information not provided or if no availability in the area

All bookings made via passenger app or through our website are not confirmed until reviewed by our offices. If we cannot accomodate the booking for any reason, we will contact you within 12 hours

HOURLY BOOKING:

Hourly bookings are limited to 20 miles per hour and minimum three hours booking required.

Additional mileage charge will be applied depending on the vehicle booked as stated below:
Eco light – Extra mileage charge after 60 miles of driving will cost £2.50 per miles

Eco MPV – Extra mileage charge after 60 miles of driving will cost £3.00 per miles.

Business Sedan – Extra miles charge after 60 miles of driving will cost £3.50 per miles.

Business van – Extra miles charge after 60 miles of driving will cost £4.00

First class – Extra miles charge after 60 miles of driving will cost£4.50.

Additional mileage charge will be applied depending on the vehicle booked, and for out of London journeys

Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26,  December as well as 1st January.

There will be additional charges if the passenger has to make a stop during journey which was not in the original booking(minimum £25) or any other diversion on the way

Special requests:

At London Airport Drive Ltd, we are always here to help & will try our best to accommodate any requests mentioned at the time of booking a journey. Should a customer have special requests such as “require Booster or Child seat” it must be mentioned at the time of booking under “Notes” or “Special Requests” section and we will look into it as a matter of priority & will provide such services as long as they are reasonable & within our reach.

Special Note: LAD Ltd do not charge any additional amount for Child Seats / Booster Seats and hence such requests must be treated as a complementary service that we offer to our customers.

Please note: Child Seats / Booster Seats are always in demand during busy periods and will be made available on “first come first served” basis. It is highly unlikely that such requests are not fulfilled but in the event of customer requesting a Child Seat or a Booster Seat at the time of booking and the same is not available – No refund will be issued & the customer agrees to continue their journey without the same. We would also like to highlight that all London Private Hire Vehicles are exempt from this law so If the driver is not in a position to offer / provide the correct child car seat, children can travel still travel without one – but only if they travel on a rear seat and wear an adult seat belt if they’re 3 years or older & without a seat belt if they’re under 3 so a child can travel without a child car seat in private hire vehicles.

Refund Policy

Refund will be issued on the following grounds.

• Booking on all credit/debit card notified 4 hours prior to the actual pick up time.
• If the passenger missed the flight and informed us in advance either by phone or by email obtaining cancellation.
• All the cancellations are subject to minimum fee, based on the trip booked.

No refund will be issued for following

• If the passenger books the PHV for wrong date/wrong flight number and other misleading information.
• If the passenger leaves the airport or any other agreed pick up address without informing or contacting LAD Car Bookings.

Cancellation : Full charge will apply to any booking if cancelled less than 4 hours before. For journey outside London, 8 hours

In case of as directed bookings, minimum 3 hours charge apply.

If you have any changes in booking contact us through email or call us immediately!

**Coach bookings are charged at full if cancelled within 48 hours**

**Amendments to any booking may be charged, depending on the changes made**

**WE RESERVE THE RIGHT TO CHANGE PRICING WITHOUT ANY PRIOR NOTICE GIVEN**

**ALL PRICES SHOWN ON WEB AND APP ARE SUBJECT TO VAT (20%) AIRPORT DROP OR PARKING FEE APPLIED WHERE APPLICABLE**